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1 Brand Communication Job in Salzburg Stadt

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Customer Interaction & Customer Satisfaction Specialist BMW Group Salzburg Vollzeit Salzburg 05.09.2024 Salzburg What awaits you? Design and implement strategic customer orientation projects and initiatives in order to increase customer satisfaction in the Central and Southeastern Region (CS Region). Management of the overall Customer Satisfaction Program “Voice of Customer” and steering of related processes. Steer and coordinate the implementation of the new Voice of Customer program together with the markets of the CS Region and Headquarter (BMW AG). Improve and steer the Customer Interaction Center (CiC) setup in the CS Region. Single Point of Contact for CiC quality and process management. Steer the rollout of the Business Development Center (BDC) in the CS Region. Design and develop CIC/BDC related processes and standards for CS Region. Direct CIC and BDC provider in terms of contracting, pricing, legal regulations and processes. Coordinate the Central Knowledge Management (CKM) program in the CS Region in terms of knowledge provision on selfcare platforms (Website, My BMW App / MINI App and assisted care platforms for CiC operations. Develop and analyze KPIs to identify necessary measures to enhance the overall customer satisfaction. Zum Stellenangebot

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Stellenanzeige schalten

Richtig bewerben

Richtig bewerben

Brutto Netto Rechner

Brutto Netto Rechner

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