Ihre Aufgaben:
- Aktive Mitwirkung bei der Einführung eines ERP-Systems
- Integration von internen und externen Schnittstellen über eine EDI-Plattform
- Prozessoptimierung und kontinuierliche Weiterentwicklung des ERP-Systems
- Mitwirkung an (inter-)nationalen IT-Projekten
- Zentrale Ansprechperson für Fachabteilungen & Support
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What awaits you?
- Design and implement strategic customer orientation projects and initiatives in order to increase customer satisfaction in the Central and Southeastern Region (CS Region).
- Management of the overall Customer Satisfaction Program “Voice of Customer” and steering of related processes.
- Steer and coordinate the implementation of the new Voice of Customer program together with the markets of the CS Region and Headquarter (BMW AG).
- Improve and steer the Customer Interaction Center (CiC) setup in the CS Region.
- Single Point of Contact for CiC quality and process management.
- Steer the rollout of the Business Development Center (BDC) in the CS Region.
- Design and develop CIC/BDC related processes and standards for CS Region.
- Direct CIC and BDC provider in terms of contracting, pricing, legal regulations and processes.
- Coordinate the Central Knowledge Management (CKM) program in the CS Region in terms of knowledge provision on selfcare platforms (Website, My BMW App / MINI App and assisted care platforms for CiC operations.
- Develop and analyze KPIs to identify necessary measures to enhance the overall customer satisfaction.
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Aufgabenbereich
- Primärer Schwerpunkt gemeinsam im Infrastruktur-Team:
- Betriebsführung, Ausbau und Weiterentwicklung unserer gesamten hochverfügbaren Infrastruktur
- Cisco LAN-/WLAN
- Firewalls, Web Application Firewalls, Loadbalancing
- Remote Access (u.a. VPN und VDI-Lösungen)
- Weiterführende Themengebiete:
- Monitoring, Windows Server (AD) / Linux Server, Identity and Access Management, Microsoft Azure, Passwortmanagerlösungen
- Bearbeitung von Incident-, Problem- und Change-Tickets (Troubleshooting auf 2nd und 3rd Level Niveau)
- Hardware-/Software-/Product Lifecycle Management im verantworteten Aufgabenbereich
- Federführende Mitarbeit in spannenden IT-Infrastrukturprojekten
- Steuerung und Zusammenarbeit mit unseren externen Partner:innen
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What can you expect?
- Tool-supported generation of vehicle configuration templates in the system ConRecOrd that have been statistically
determined and agreed in the “Stock and Template Advisory Circle (STAC)”. - Monitor the actuality of active templates and ensure the restriction conformity within the framework of the STAC.
- Regular exchange with the relevant central interfaces (e.g. ordering, stock management, volume planning, young used car management) and market based sales functions (e.g. area manager)
- If necessary, identifying new system requirements and taking responsibility to forward process and system adjustments to the respective business process owner.
- Participation in setting up the template management team and all associated activities during the initial setup phase of the new BMW/MINI sales model.
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Aufgabenbereich
- Primärer Schwerpunkt gemeinsam im Infrastruktur-Team:
- Betriebsführung, Ausbau und Weiterentwicklung unserer gesamten hochverfügbaren Infrastruktur
- Infrastruktur Monitoring (Icinga2 inkl. Grafana-Automatisierung, API, Scripts …)
- Linux Server (Automatisierung RHEL Installation, Konfiguration-, Patch - und Lifecycle Management im Azure und on-premise Umfeld)
- Microsoft Azure (AD/AAD, AKS, Azure Monitoring …)
- Weiterführende Themengebiete:
- Windows Server, Remote Access (u.a. VPN und VDI-Lösungen), Firewalls, Web Application Firewalls, Loadbalancing
- Bearbeitung von Incident-, Problem- und Change-Tickets (Troubleshooting auf 2nd und 3rd Level Niveau)
- Hardware-/Software-/Product Lifecycle Management im verantworteten Aufgabenbereich
- Federführende Mitarbeit in spannenden IT-Infrastrukturprojekten
- Steuerung und Zusammenarbeit mit unseren externen Partnern
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What can you expect?
- Managing the European vehicle stock of all new cars and young used cars (YUC) with the usage of the stock platform VSM= Vehicle Stock Management.
- You will be responsible for the actual vehicle allocation (location, usage) and pan European offer steering based on guidelines from central regional functions.
- Pan European stock (level) monitoring & auditing of stock cars in the region according to European and local tax & law requirements supported digital tools & data analytics.
- You ensure highest stock data quality and perform regular stock demand analysis with markets to anticipate future requests.
- An important part of the job is to assure the consideration of necessary inventory in the BMW and MINI volume planning cycle and corresponding circles.
- If necessary, identifying new system requirements and taking responsibility to forward process and system adjustments to the respective business process owner.
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Let's create the future of mobility together!
- Großhandel
- Einzelhandel
- Finanzdienstleistung
- Informatik
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What awaits you?
- Analysis of professional and technical requirements as well as creation of IT concepts as part of agile software projects.
- IT Product Owner for products and services within agile teams.
- IT support for local to global digitalization projects.
- Planning and controlling software implementation as well as test management and rollout of software projects including IT operations tasks (DevOps).
- Consulting business departments in the area of process definition and user stories.
- International collaboration within the BMW Group and with external partners.
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DEINE ROLLE
- Du begleitest die Einführung von umfangreichen Softwarelösungen und IT-Lösungen bei unseren Leitstellenkunden und die nachhaltige
- Umsetzung in den Dimensionen Budget, Zeit und Inhalt.
Dein Schwerpunkt liegt in der Koordination und Abwicklung der Projekte und der engen Zusammenarbeit im Projektteam. - Für deine Rolle qualifiziert dich (mehrjährige) Erfahrung im Management von mittleren und großen IT-Projekten.
- Du verfügst über Know-how in State-of-the-Art Projektmanagementmethoden und hybriden Modellen – PMA Zertifizierung von Vorteil.
- Als kommunikativer Teamplayer hast du sehr gute Präsentations-, und Moderationsfähigkeiten sowie ein souveränes Auftreten.
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What can you expect?
- You will be responsible for ensuring the production pipeline fill by ordering stock vehicles, both for central compounds as well as regional compounds based on recommended configurations (ConRecOrd Templates).
- You will be constantly monitoring the order/production pipeline and in case of disturbances (e.g. restrictions) you will be managing the incident by identifying & evaluating the problem, deriving measures (including defining the specific handling in the ordering systems) and coordinating the communication with the relevant process partners.
- Regular exchange with the relevant central interfaces (e.g. template management, stock management, volume planning, young used car management) and market based sales functions (e.g. area manager)
- You will be the central contact for dealer queries that could not be answered and clarified by First Level Support.
- If necessary, identifying new system requirements and taking responsibility to forward process and system adjustments to the respective business process owner.
- Participation in setting up the ordering team and all associated activities during the initial setup phase of the new BMW/MINI sales model.
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Let's create the future of mobility together!
- Full-time
- Salzburg
- Porsche Holding GmbH
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Let's create the future of mobility together!
- Full-time
- Salzburg | Vienna
- Porsche Holding GmbH
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Let's create the future of mobility together!
- Großhandel
- Einzelhandel
- Finanzdienstleistung
- Informatik
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In your career, let’s prove what’s possible.
areer, let’s prove what’s possible.
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Let's create the future of mobility together!
- Full-time
- Salzburg
- Porsche Holding GmbH
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