Customer Interaction & Customer Satisfaction Specialist
At BMW, our marketing teams are constantly developing moving communications to reflect the special nature of our products and brand. And everyone has a role to play in shaping the next chapters in our pioneering story. So whether you're passionate about analysing insights and data, developing new marketing strategies or creating innovative campaigns that capture our unique brand spirit, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success.
What awaits you?
- Design and implement strategic customer orientation projects and initiatives in order to increase customer satisfaction in the Central and Southeastern Region (CS Region).
- Management of the overall Customer Satisfaction Program “Voice of Customer” and steering of related processes.
- Steer and coordinate the implementation of the new Voice of Customer program together with the markets of the CS Region and Headquarter (BMW AG).
- Improve and steer the Customer Interaction Center (CiC) setup in the CS Region.
- Single Point of Contact for CiC quality and process management.
- Steer the rollout of the Business Development Center (BDC) in the CS Region.
- Design and develop CIC/BDC related processes and standards for CS Region.
- Direct CIC and BDC provider in terms of contracting, pricing, legal regulations and processes.
- Coordinate the Central Knowledge Management (CKM) program in the CS Region in terms of knowledge provision on selfcare platforms (Website, My BMW App / MINI App and assisted care platforms for CiC operations.
- Develop and analyze KPIs to identify necessary measures to enhance the overall customer satisfaction.
What you should bring along?
- Degree in business administration, business informatics or similar education.
- Several years of experience in system rollout management on an international level.
- Excellent project management skills to steer multiple projects with various internal and external stakeholders.
- Very good analytical skills with the ability to relate long term targets to operational necessities.
- International orientation with the ability to work in a culturally diverse environment.
- High flexibility, willingness to work and to take responsibility.
- Hands on and self-driven attitude with excellent communication skills.
- High level of self-organization and pro-active work approach.
- Fluent written and spoken in business English. German as an asset.
What do we offer you at Campus Salzburg?
With us, you are guaranteed to find challenging and versatile opportunities to actively shape the sustainable mobility of the future. In addition to the motivating working environment in our dynamic teams, we offer a wide range of social benefits:
- A new flexible working environment at the Campus Salzburg with a wide range of possibilities for working (e.g. mobile work, creative spaces, library or directly in the department).
- You have the opportunity to experience a variety of our products and test them on the road yourself.
- Our canteen offers you a variety of supported dishes every day.
- Locally and regionally, we can offer you great discounts through partnerships with various companies (e.g. gym, Metro).
- Generous parking facilities directly on the Campus Salzburg.
- Internal initiatives with various events (e.g. initiatives on Sustainability, Health- and Work Environment & Sport).
We are looking for you as of August 2024 and a duration of indefinite period and offer an attractive salary & benefit package. The minimum salary for this position is € 3.300 gross per month (full time basis). The actual salary depends on the respective qualification or professional experience, i.e. we determine the actual amount in a personal interview. A significant overpayment is possible with appropriate suitability.
Are you interested? Then apply now at www.bmwgroup.jobs/at/de. We are looking forward to receiving your application.
Please note that due to data protection reasons, your application must only be made via our online tool.
Wir haben Dein Interesse geweckt?
Dann bewirb Dich jetzt! Wir freuen uns auf Deine Bewerbung.
