Internship Customer Experience Operations

At BMW, our marketing teams are constantly developing moving communications to reflect the special nature of our products and brand. And everyone has a role to play in shaping the next chapters in our pioneering story. So whether you're passionate about analysing insights and data, being an active part in rollouts of applications or developing our customer journey further, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success.

What awaits you?

• You support the central and southeastern European markets within the Voice of Customer (VoC) area to ensure a homogeneous landscape to offer premium customer experience. 
• You support the Rollout of new Customer Experience & VoC oriented projects.
• You analyze existing VoC processes / surveys and provide suggestions for improvements. 
• You track and process ongoing system problems and requirements within Qualtrics (VoC tool) environment.  
• The maintenance of established online platforms (i.e. FAQ Pages) is in your scope of responsibility incl. steering and aligning with 12 markets.
• You are responsible for user management topics/account creations of above mentioned tools.
• You support the KPI tracking by conducing weekly reports. 
• You design training documents, presentations and conduct trainings for market and team members. 

What should you bring along? 

• Project management skills to steer projects in an international environment.
• High flexibility to work on multitask assignments.            
• International orientation with ability to work in a culturally diverse environment.    
• Fluent in English (German of advantage).                
• Excellent computer skills including MS Office (Excel, PowerPoint).    
• Highly organized, accurate and precise with the ability to prioritize.

What do we offer you at Campus Salzburg? 

With us, you are guaranteed to find challenging and versatile opportunities to actively shape the sustainable mobility of the future. In addition to the motivating working environment in our dynamic teams, we offer a wide range of social benefits: 

• A new flexible working environment at the Campus Salzburg with a wide range of possibilities for working (e.g. mobile work, creative spaces, library or directly in the department).
• Flexible working hours without core hours.
• You have the opportunity to experience a variety of our products and test them on the road yourself. 
• Our canteen offers you a selection of various discounted meals every day.
• Locally and regionally, we can offer you great discounts through partnerships with various companies (e.g. gym, metro).
• Generous parking facilities directly on the Campus Salzburg.
• Internal initiatives with various events (e.g. initiatives on Sustainability, Health- and Work Environment & Sport).

We are looking for you as soon as possible for a duration of 12 months with a gross salary of € 2.303,00.
Are you interested? Then apply under www.bmw.at/karriere. We are looking forward to receiving your application.

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