33 Customer Support Jobs in Salzburg

• Komplette Abwicklung der Kundenanfragen per
  Telefon und Ticket-System
• Hotline und First Level Support
• Abhaltung von technischen Schulungen und
  Webinaren
• Unterstützung bei der Erstellung von technischen
  Unterlagen
• Erkennen von Problemen und Aufzeigen von
  Lösungen zur Prozessverbesserung und
  Produktentwicklung

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs. 
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

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• Minimum A-level or a Bachelor’s degree in Commerce, Logistics, or equivalent professional experience in an international order-to-cash (O2C) environment.
• Experience in the FMCG/CPG industry is highly desirable.
• Proficiency in SAP S/4HANA, JIRA, BI reports, and Microsoft Office is preferred.
• A self-motivated team player with a positive mindset, entrepreneurial thinking, and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional organizational skills, attention to detail, and service orientation.
• Fluent in both German and English, with strong professional communication skills.
• A proactive approach to identifying risks, understanding complex logistics processes, and finding effective solutions.

• Minimum A-level or a Bachelor’s degree in Commerce, Logistics, or equivalent professional experience in an international order-to-cash (O2C) environment.
• Experience in the FMCG/CPG industry is highly desirable.
• Proficiency in SAP S/4HANA, JIRA, BI reports, and Microsoft Office is preferred.
• A self-motivated team player with a positive mindset, entrepreneurial thinking, and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional organizational skills, attention to detail, and service orientation.
• Fluent in both German and English, with strong professional communication skills.
• A proactive approach to identifying risks, understanding complex logistics processes, and finding effective solutions.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

• University degree in Business Management, Project Management, Economics or Engineering, or the equivalent field experience
• Excellent command of English, other languages advantageous, but not required
• In-depth knowledge of the Hospitality & Entertainment industry is required
• +3 years of experience in Key Account or global F&B Management, preferably at leading image Hospitality & Entertainment groups with a proven track record working with Global F&B brands across sales, marketing and insight functions
• Analytical background and ability to analyse complex trends and data Project management and budgetary control
• Solid & in depth understanding of sales processes & high level negotiation with Global & Regional Key Accounts
• Can develop specific, valuable, innovative and commercially focused strategies
• Exceptionally strong communicator that excels in translating complex business issues into practical and relevant terms whilst understanding cultural differences and strong presentation skills that provide highly relevant and commercially viable strategies and processes in a clear, concise and empowering way
• Passion for establishing new business partnerships – ability to understand the immediate implications of new route-to-market, value chain and impact on the existing business
• Successful negotiation experience and problem-solving skills
• Self-motivated, self-directed, flexible and be able to work under pressure in a fast-paced team environment

• Operate in an R&D environment performing preventative and corrective maintenance, troubleshooting, upgrades, and calibrations on equipment.
• Diagnose and repair mechanical, electromechanical, electronic, and vacuum equipment.
• Ensure safe handling of hazardous gas and liquid materials using required Personal Protective Equipment.
• Partner with cross-functional teams – including process development, hardware, and software engineering – on R&D activities, customer demos, and supporting equipment.
• Install and provide support for prototype equipment, developing procedures and documentation.
• Maintain alignment on priorities across tasks that vary from dynamic to consistent with clear and proactive communications.

• Education
• Degree in computer science, Information Technology, or related field.
• Proven experience (7 years) in overseeing IT infrastructure, applications and data systems, preferably in a sports performance or high-performance environment.
• IT Related
• Broad understanding of IT infrastructure and application services.
• Proficiency in IT management, including budgeting and vendor control.
• Experience in developing and implementing IT strategies and roadmaps.
• Familiarity with data engineering concepts, including analytics platforms and data pipelines.
• Business Related
• Sound understanding of company functions and culture, particularly within the sports performance domain.
• General
• Strong customer focus and interpersonal skills.
• Ability to communicate complex technical matters effectively.
• Excellent organizational and problem-solving abilities.
• Result-oriented mindset with a proactive approach.
• Proficiency in both German and English language.

• Together with our sales team, you will plan and implement IT solutions for our control center customers.
• You will always focus on high availability, redundancy, performance and IT security.
• You will set up the infrastructures, plan the implementation of patches for our customers and ensure the smooth and secure operation of the control centers.
• You will accompany our technical project managers during customer meetings and on-site acceptance.

• University degree in Business or Project Management, or the equivalent field experience
• Good command of English and German. Other languages advantageous, but not required
• Working experience in a comparable position (team assistant or PA) in an international environment is key with relevant business context (sales department, tourism industry) optional but beneficial
• Strong IT skills required: especially MS Office
• Excellent organizational and strong written communication skills
• A professional and self-assured demeanor combined with a dedicated and conscientious personality
• High level of self-motivation, commitment and flexibility dealing with tasks reliably and work under pressure in a fast-paced environment

• Manage the global spare parts sales order process in coordination with the global service team and the regional spare parts teams

• Develop and support the regional parts teams in parts pricing and discounts and tools (Excel & SAP) on a global level

• Using your SAP knowledge, you will shape the process and support SAP rollouts

• You will write process flows and training documents and be able to train people

• Manage the master data for sales orders, pricing/discounts, and spare parts reports

• Lead strategically important projects & programs solve complex business problems.
• Control and lead interdisciplinary project/programs while using your experience to accomplish the best possible outcome measured against success criteria (quality, time, cost).
• Provide actionable insights for management to support decision making through data collection and analysis.
• Build, develop, and lead the cross-functional team through the entire project/program 
• Develop and deliver clear and concise communications for leadership teams and stakeholders.
• Provide frequent program summaries (reports) for internal and external customers. 
• Ensure execution, manage risks, assure adherence to program or project schedules, and performance to meet business requirements.
• Partner with cross-functional stakeholders to continuously improve the process.
• Run change management for projects and programs and support proper project closure.

• With the support of experienced employees, you can acquire your technical qualifications step by step.
• You will actively participate and gain practical experience.
• Your goal: Gain experience in different areas and then specialise in an interesting area with the prospect of being taken on in one of the departments mentioned.

• Planning and creation of electrical circuit diagrams, parts lists in EPLAN- preferably P8 and EPlan Cogineer
• Collaboration in the planning of complete electrotechnical systems
• Revision and review of existing circuit diagrams
• Preparation of scheduling for suppliers
• Selection of sensors based on fluid plans
• Calculation of the electrical power of the systems
• Communication with software, purchasing, production and mechanical design
• Technical support

• You play a key role in shaping our innovative communication technology products.
• As a team player, you take technical responsibility for your agile development team, create user stories and manage the team backlog.
• You will be in contact with stakeholders and refine customer requirements in collaboration with product management.
• You will make it your job to understand our customers' requirements in detail and ensure that they are implemented.

• You will provide data protection support for customer projects (including the creation of data protection concepts).
• You are the interface to our in-house information security team and provide them with legal advice.
• You will be responsible for drafting requests to participate and tenders in accordance with public procurement law.
• You are responsible for reviewing, drafting and negotiating general terms and conditions and contracts with customers and suppliers.
• You will deal with complex internal insurance law issues (clause and claims audits).
• You will deal with licensing law issues and set up a license management system.
• As part of the team, you will be the point of contact for the management and specialist departments and support their issues.

• You will interpret customer needs and translate those into technical requirements, plan and conduct experiments, analyze data, and summarize significant conclusions based on the results.
• You will be responsible to identify novel technology and components to support life science applications and their automation.
• As a key member of the team, you will support the overall product development life cycle from concept phase to final release, ongoing product support and ensure compliance to formal regulations.
• You will define and execute feasibility studies (including technical research, evaluation of technological solutions, optical design, optical simulation, image processing) in early project phases.

• Monitor, troubleshoot, and resolve order flow issues in multiple systems (e.g., ERP (SAP), OMS, Shop)
• Oversee order book management correcting errors, ensuring efficient processing and delivery
• Work closely with internal stakeholders to ensure open and unconfirmed orders are resolved promptly
• Investigate and address incomplete orders, J0 orders, and backorders in Fluent

• Mitarbeit bei der Herstellung der Anlagen
• Zusammenbau von komplexen Schaltungssystemen
• Verkabelung und Verdrahtung von hochwertigen Anlagekomponenten
• Durchführung von Anlagentests, Fehleranalyse und Fehlerbeseitigung
• Qualitätskontrolle von mechatronischen Systemen
• Aufbau und Parametrierung von Robotersystemen

• Mitarbeit bei der Herstellung der Anlagen
• Zusammenbau von komplexen Schaltungssystemen
• Verkabelung und Verdrahtung von hochwertigen Anlagekomponenten
• Durchführung von Anlagentests, Fehleranalyse und Fehlerbeseitigung
• Qualitätskontrolle von mechatronischen Systemen
• Aufbau und Parametrierung von Robotersystemen

• Mitarbeit bei der Herstellung der Anlagen
• Zusammenbau von komplexen Schaltungssystemen
• Verkabelung und Verdrahtung von hochwertigen Anlagekomponenten
• Durchführung von Anlagentests, Fehleranalyse und Fehlerbeseitigung
• Qualitätskontrolle von mechatronischen Systemen
• Aufbau und Parametrierung von Robotersystemen

• Minimum Bachelor’s degree in Business or Economics related
• Fluent in English, additional languages as an advantage
• 5+ years of experience in eCommerce roles, working with Global Brands (FMCG/CPG industry preferred) or market leading Pure Players, Bricks and Clicks or Quick Commerce players across sales and marketing
• Experience in people management is strongly favoured
• eCommerce knowledge is a must, ideally with account management/online category management experience
• Bachelor’s degree required; Master’s degree preferred
• Strong strategic thinking with a hands-on mentality, pragmatic in developing things from scratch and a passion to drive the initiative to the next level
• Strong analytical skills and experience using internal and external data sources
• Strong planning, prioritization, and project management competencies
• Exceptionally strong communicator that excels in translating complex business issues into practical and relevant terms
• Strong influence and negotiation skills with the ability to influence and lead a multitude of internal stakeholders, including senior executive exposure
• Understanding of cultural differences and ability to communicate effectively in/with international teams

• University degree in Computer Science, Information Technology, or a related field
• Several years of experience in managing and architecting MS Entra ID
• Experience in project and service management
• Familiarity with B2E/B2B IAM technologies and processes
• Strong problem-solving abilities and can explain complex technical concepts clearly
• Highly customer-oriented and result-driven approach
• Capability of collaborating in interdisciplinary teams and leading project teams

• Motivated team that shares a passion for quality
• Complex web application
• Real-time requirements for parts of the system
• Container/Kubernetes environment
• Self-developed hardware
• Individualized customer configurations
• Highest requirements for availability, stability, security and performance

• You are interested in monitoring, controlling and managing applications and systems.
• Customizing applications with regard to usability, workflows and interfaces is exciting for you.
• You participate in the proactive further development and optimization of operating processes.
• You enjoy working in a team and like to act independently.
• You build up good expertise and make it available to the team.

• Bachelor’s or Master’s degree in Information Technology, Business Informatics, or a related field
• ITIL Certification at least Foundation
• Proven experience in IT Service Management, with a strong understanding of ITIL principles and practices.
• Demonstrated ability to lead ITSM projects and manage complex ITSM environments
• Ability to understand and translate business requirements into technical specifications
• Critical thinker with strong analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to effectively work with diverse teams
• Independent self-starter with the aim “get things done”
• Passion for understanding the business needs, challenge those and finding innovative and pragmatic solutions

• Troubleshoot new or existing product problems, involving designs, materials, or processes.
• Designs, develops, and implements safe and cost-effective complex equipment and methods of assembly for all phases of manufacturing.
• Define process and methods for high volume manufacturing which includes operations method sheet, routing, and sequencing.
• Perform virtual build and create sequence of assembly.
• Perform root cause investigation and recommend corrective action for operational problems, such as material use variances, bottlenecks, fixture issues during build or manufacturing process.
• Identify opportunities to improve manufacturing processes or resolve problems and follow through resolution to reduce costs, improve product quality, and cycle time. 
• Reviews and develops designs that improve product manufacturability and assembly.
• Coordinate new product builds in pilot production manufacturing partnering closely with manufacturing and product engineers.
• Create and release engineering drawings & bill of materials (BOM) using Engineering Change Management process.
• Development of handoff package to allow product transition to high volume manufacturing.

• University degree (Bachelor's or Master's) with focus on supply chain management or logistics
• Fluent in English, German is considered as a plus
• 3+ years of professional experience in the field of (production) planning, supply chain management, or logistics.
• Experience with SAP S4/HANA, planning systems preferably SAP IBP and master data systems (SAP MDG-M) is advantageous.
• Very good MS Office skills, especially Excel.
• Analytical, precise and structured way of working.
• Process- and solution-oriented, able to work under pressure, organisational talent.
• Team Player mindset! You will be inserted in a multi-cultural and multi-skilled environment.

•    Lead and further develop the international PLQM team, focusing on strategic quality management initiatives and the continuous improvement of products and processes
•    Actively contribute to the strategic direction and participate in release decisions within the development process of the Global Product Line
•    Define, optimize, and implement global quality and environmental management processes, while managing the Q-Circle to drive collaborative problem-solving initiatives
•    Apply advanced quality management tools and methods to enhance efficiency and ensure compliance with quality and safety standards throughout the Product Development Process (PDP) and the entire product lifecycle
•    Conduct training sessions to increase quality awareness and provide technical support to further develop and improve claim management processes