28 Customer Experience Management Jobs in Salzburg

• Technical support & customer consulting - Ensuring the error-free and efficient use of the zenon software platform 
• Error analysis & troubleshooting - Independent analysis and solution of technical problems  
• Optimization & analysis - Evaluation of customer projects with regard to stability and potential for improvement 

• 5+ years of experience in category management and/or trade marketing roles with customer facing experience.
• Extensive knowledge in working with data (e.g. Nielsen IQ, Circana, etc.) as well as strong analytical skills.
• High proficiency in Microsoft Office, especially Excel, and PowerPoint.
• Extensive knowledge of Planogram software (e.g. Blue Yonder JDA, Nexgen).
• In-depth knowledge of the consumer goods industry; ideally experience in food & beverage
• Strong attention to detail, process driven and structured.
• Excellent communication skills to effectively convey analytical insights across all levels of the organisation, as well as to deliver presentations and training sessions.
• Innovative, self-motivated, solution-oriented mindset with problem-solving and strategic thinking skills.

• Minimum A-level or a Bachelor’s degree in Commerce, Logistics, or equivalent professional experience in an international order-to-cash (O2C) environment.
• Experience in the FMCG/CPG industry is highly desirable.
• Proficiency in SAP S/4HANA, JIRA, BI reports, and Microsoft Office is preferred.
• A self-motivated team player with a positive mindset, entrepreneurial thinking, and the ability to manage multiple priorities in a fast-paced environment.
• Exceptional organizational skills, attention to detail, and service orientation.
• Fluent in both German and English, with strong professional communication skills.
• A proactive approach to identifying risks, understanding complex logistics processes, and finding effective solutions.

• Manage cross-functional projects including planning, budget, quality, risk management, and lead a virtual and international project team. 

• End2End responsible for the whole project lifecycle by translation market requirements into valuable digital solutions 

• Strategic Planning and Implementation of digitalization strategies aligned with the company's business goals.

• Manage internal and external stakeholders, builds lasting partnerships, alliances and  effective communication with all stakeholders at all levels of the organization.

• Perform competitive- and market-analysis, constantly monitor market developments/trends in the industry and the industry-related environment 

• You will be responsible for the technical and organizational management of a 25-strong support team - including planning, management and further development.
• In close cooperation with our specialist departments, you will ensure that our customers' control center operations run smoothly.
• You will always maintain an overview, develop ideas for process optimization and implement measures to sustainably increase customer satisfaction.

• University degree or comparable education
• Fluency in English, other languages are a plus
• Minimum 3 years of relevant key account management experience  – preferably within the FMCG context
• Active listener and excellent communicator/facilitator/presenter
• Strong analytical skills
• Front line retail negotiation experience and strong problem-solving capabilities
• Self-motivated, able to work independently as well as strong team player
• Innovative with a solution-oriented mindset
• Proficient in relevant software and tools, including CRM systems and MS Office Suite

• At least 4 years of relevant experience in Project Management/ Finance/ Controlling/ Product Management/ IT/ Sales
• University Degree in Business Administration or Finance or IT
• Strong IT skills and technically savvy, familiarity with ERP systems or any integrated business analytics tool is an advantage (SAP - CRM, ERP (SD, FI, COPA), S4/HANA, SAC, BI or Essbase, Oracle, Salesforce, etc.)
• Experience in the FMCG industry and/or focus on sales controlling or revenue management is an advantage
• Ability to understand complex processes, identify risks and find solutions
• Results-oriented team player with strong communication and presentation skills
• Highly organised, proactive and passionate for learning

• Creation of statistics and reports, maintenance of sales platforms, intensive work with regional and international sales offices, and presentation of the hotels at trade fairs, sales trips, and networking events.
• Responsible for market observation and analysis, organization of competitive checks, and worldwide consulting for wholesale, luxury consortia (Virtuoso, Amex FHR, Select...), and OTA customers.
• Participation in weekly sales strategy meetings.
• Knowledge and presentation of the house, competitors, their sales strategies, goals, and sales figures.
• Contribution of knowledge in the development of new strategies in collaboration with the sales team.
• Active work with Marriott internal tools such as Meetings Imagined, SFA, Opera, MRDW, and MI Leads.
• Support for annual leisure budgets and monthly forecasts.
• Management of defined customer portfolios in the luxury and leisure travel sector.
• Development, planning, and implementation of sales-promoting measures.
• Professional price negotiation and contract conclusion.
• Organization and execution of site inspections, telemarketing activities, customer events, and FAM trips.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

• You play a key role in shaping our innovative communication technology products.
• As a team player, you take technical responsibility for your agile development team, create user stories and manage the team backlog.
• You will be in contact with stakeholders and refine customer requirements in collaboration with product management.
• You will make it your job to understand our customers' requirements in detail and ensure that they are implemented.

• Minimum Bachelor’s degree in Business or Economics related
• Fluent in English, additional languages as an advantage
• 5+ years of experience in eCommerce roles, working with Global Brands (FMCG/CPG industry preferred) or market leading Pure Players, Bricks and Clicks or Quick Commerce players across sales and marketing
• Experience in people management is strongly favoured
• eCommerce knowledge is a must, ideally with account management/online category management experience
• Bachelor’s degree required; Master’s degree preferred
• Strong strategic thinking with a hands-on mentality, pragmatic in developing things from scratch and a passion to drive the initiative to the next level
• Strong analytical skills and experience using internal and external data sources
• Strong planning, prioritization, and project management competencies
• Exceptionally strong communicator that excels in translating complex business issues into practical and relevant terms
• Strong influence and negotiation skills with the ability to influence and lead a multitude of internal stakeholders, including senior executive exposure
• Understanding of cultural differences and ability to communicate effectively in/with international teams

• Evaluating customer needs and creating specific product requirements considering technical feasibility
• Creating value propositions for the products and product ideas
• Managing products throughout the entire product lifecycle
• Developing marketing concepts in coordination with the marketing team
• Integrating the product strategy into the product portfolio in close collaboration with the Global Product Manager and the Regional Product Managers
• Leading projects throughout the evaluation phase and managing concept ideas

• Education
• Degree in computer science, Information Technology, or related field.
• Proven experience (7 years) in overseeing IT infrastructure, applications and data systems, preferably in a sports performance or high-performance environment.
• IT Related
• Broad understanding of IT infrastructure and application services.
• Proficiency in IT management, including budgeting and vendor control.
• Experience in developing and implementing IT strategies and roadmaps.
• Familiarity with data engineering concepts, including analytics platforms and data pipelines.
• Business Related
• Sound understanding of company functions and culture, particularly within the sports performance domain.
• General
• Strong customer focus and interpersonal skills.
• Ability to communicate complex technical matters effectively.
• Excellent organizational and problem-solving abilities.
• Result-oriented mindset with a proactive approach.
• Proficiency in both German and English language.

• University degree in Computer Science, Information Technology, or a related field
• Several years of experience in managing and architecting MS Entra ID
• Experience in project and service management
• Familiarity with B2E/B2B IAM technologies and processes
• Strong problem-solving abilities and can explain complex technical concepts clearly
• Highly customer-oriented and result-driven approach
• Capability of collaborating in interdisciplinary teams and leading project teams

• University degree in Business Management, Marketing, Project Management, or the equivalent field experience
• Excellent command of English, German is considered a plus. Other languages advantageous, but not required
• +6 years of experience in Trade Marketing, with a proven track record working with global brands across marketing and insight functions
• Knowledge of Category Management, Key Account Management, Off Premise Modern Trade – Supermarket & Impulse is required
• Strong strategic and analytical mindset with the ability to connect complex trends across disciplines, while keeping a clear view of the commercial big picture.
• Solid experience in high-level negotiations with Global & Regional Key Accounts and a passion for building impactful business partnerships.
• Excellent communication and presentation skills, with the ability to translate complex business challenges into actionable insights across diverse cultural contexts.
• Demonstrated planning, project management, and stakeholder management skills, with a collaborative, team-oriented approach.
• Self-motivated, innovative, and solution-driven with a proactive “do-it-now” attitude, thriving under pressure in dynamic, fast-paced environments.

• Troubleshoot new or existing product problems, involving designs, materials, or processes.
• Designs, develops, and implements safe and cost-effective complex equipment and methods of assembly for all phases of manufacturing.
• Define process and methods for high volume manufacturing which includes operations method sheet, routing, and sequencing.
• Perform virtual build and create sequence of assembly.
• Perform root cause investigation and recommend corrective action for operational problems, such as material use variances, bottlenecks, fixture issues during build or manufacturing process.
• Identify opportunities to improve manufacturing processes or resolve problems and follow through resolution to reduce costs, improve product quality, and cycle time. 
• Reviews and develops designs that improve product manufacturability and assembly.
• Coordinate new product builds in pilot production manufacturing partnering closely with manufacturing and product engineers.
• Create and release engineering drawings & bill of materials (BOM) using Engineering Change Management process.
• Development of handoff package to allow product transition to high volume manufacturing.

• University degree (Bachelor's or Master's) with focus on supply chain management or logistics
• Fluent in English, German is considered as a plus
• 3+ years of professional experience in the field of (production) planning, supply chain management, or logistics.
• Experience with SAP S4/HANA, planning systems preferably SAP IBP and master data systems (SAP MDG-M) is advantageous.
• Very good MS Office skills, especially Excel.
• Analytical, precise and structured way of working.
• Process- and solution-oriented, able to work under pressure, organisational talent.
• Team Player mindset! You will be inserted in a multi-cultural and multi-skilled environment.

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• Bachelor’s or Master’s degree in Information Technology, Business Informatics, or a related field
• ITIL Certification at least Foundation
• Proven experience in IT Service Management, with a strong understanding of ITIL principles and practices.
• Demonstrated ability to lead ITSM projects and manage complex ITSM environments
• Ability to understand and translate business requirements into technical specifications
• Critical thinker with strong analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to effectively work with diverse teams
• Independent self-starter with the aim “get things done”
• Passion for understanding the business needs, challenge those and finding innovative and pragmatic solutions

• Professionally represents the company to the customer.

• Development of innovative marine cranes and their specialized components by creating robust mechanical designs, for example for steel structures, ensuring robustness and reliability
• Preparation of technical documentation, including detailed 2D drawings according to our departmental standards and procedures
• Realization of projects, relating to unique customer requirements
• Work in dynamic. versatile project teams and support various departments to foster a cooperative and well-informed work environment
• Regularly update components and implement improvements to sustain high performance and reliability

• Fluent in English
• 3+ years of experience working with Retailer Loyalty Card Data
• Highly analytical with a strong ability to work with large data sets with a proven track record in turning data into insight and drive insights into action
• Excellent Excel analysis and visualization skills (Power BI, Tableau are a plus)
• Strong design skills (PPTX is a must)
• Attention to detail, process driven and structured
• Excellent communication skills, experienced presenter with the ability to conceptualize and simplify complex ideas with the ability to influence cross-functional teams
• Strong project management as well as innovative, solution-oriented mindset
• Inquisitive, passionate, self-motivated and results driven
• Ability to work effectively in a team environment

• You are interested in monitoring, controlling and managing applications and systems.
• Customizing applications with regard to usability, workflows and interfaces is exciting for you.
• You participate in the proactive further development and optimization of operating processes.
• You enjoy working in a team and like to act independently.
• You build up good expertise and make it available to the team.

• Planning and creation of electrical circuit diagrams, parts lists in EPLAN- preferably P8 and EPlan Cogineer
• Collaboration in the planning of complete electrotechnical systems
• Revision and review of existing circuit diagrams
• Preparation of scheduling for suppliers
• Selection of sensors based on fluid plans
• Calculation of the electrical power of the systems
• Communication with software, purchasing, production and mechanical design
• Technical support

• With the support of experienced employees, you can acquire your technical qualifications step by step.
• You will actively participate and gain practical experience.
• Your goal: Gain experience in different areas and then specialise in an interesting area with the prospect of being taken on in one of the departments mentioned.

• Manage the global spare parts sales order process in coordination with the global service team and the regional spare parts teams

• Develop and support the regional parts teams in parts pricing and discounts and tools (Excel & SAP) on a global level

• Using your SAP knowledge, you will shape the process and support SAP rollouts

• You will write process flows and training documents and be able to train people

• Manage the master data for sales orders, pricing/discounts, and spare parts reports

• Mindestens 4 Jahre Berufserfahrung im IT-Bereich eines Unternehmens – idealerweise im Applikationsumfeld (CX)
• Erfahrung im IT Projekt- und Servicemanagement
• Erfahrung im CRM/CX/CDP-Umfeld
• Grundkenntnisse in Softwareentwicklung und -architektur (speziell SaaS/Cloud) sowie IT-Infrastrukturkenntnisse
• Ausgeprägte analytische und konzeptionelle Fähigkeiten
• Kollaborative und selbstmotivierte Persönlichkeit
• Strukturierte Arbeitsweise, kommunikationsstark, lösungs- und zielorientiert, teamfähig

• Mindestens 4 Jahre Berufserfahrung im IT-Bereich eines Unternehmens – idealerweise im Applikationsumfeld mit Solution Design Erfahrung
• Fortgeschrittene Kenntnisse über Softwareentwicklung und -architektur sowie Basis-IT-Infrastrukturkenntnisse
• Erfahrung im IT Projekt- und Servicemanagement
• Ausgeprägte analytische und konzeptionelle Fähigkeiten
• Kollaborative und selbstmotivierte Persönlichkeit
• Strukturierte Arbeitsweise, kommunikationsstark, lösungs- und zielorientiert, teamfähig